We want you to be happy with your ipe or other decking. Ask lots
of questions. You can ask as you want. We will answer questions,
send photos, and generallyl do what ever it takes to help you
understand what you are buying.
Product: Quantity of product must be verified when
delivered. Call us with any claims before you install.
Installed wood cannot be returned. The quality of manufacture /
grade and moisture content must be inspected at delivery. Returns
must be made within 30 days. Returns must be made before product is
installed, cut or altered in any way.
All returns of non-defective merchandise are subject to a 20%
Count and verify the amount before signing delivery receipt. If
you have discrepancies note them on the delivery receipt prior to
signing. Yon call always call before signing the delivery receipt.
Custom Product: all custom ordered product including
custom milled products are non-returnable. This includes clip
grooving, custom T&G, custom wraps, grooved slip tread, and other
custom milled lumber.
Avoiding Returns: Please call describing the problem. We
can help with installation questions that may quickly solve the
Samples are complimentary and sample shipping is non-refundable.
Discontinued Items: no returns on discontinued products.
Original Packaging: Open boxes are non-returnable.
All returns for accessories need to be unopened in the original
All wood is Nature's bounty. A tree is living and growing
and as such has its own characteristics, grain patterns and colors.
Wood decking will reflect this uniqueness. Expect small
imperfections like milling artifacts or quilting. These can be
easily sanded out will not be considered a defective product.
Skilled contractors, woodworkers and DIYer know that there are
many ways to use the fantastic properties of decking to complete any
project. Simple solutions are usually the best. If one board face is
not to your liking turn it over. An orbital sander with 80 or 100
grit paper can remove planer other marks.
If you are renovating an old or damaged Ipe deck, a sander works